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Description
Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to WorkFrom mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top
From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization. Conflict 101 employs research, humor, and oh-so-relatable anecdotes to help readers more deeply understand what it takes to build trust, harness negative emotions, encourage apologies and forgiveness, use a solution-seeking approach, and say what needs to be said in the workplace to move past conflicts. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager's role is to navigate relationships, build compromises, and encourage better collaboration. In doing so, you'll not only become a stronger manager--you'll build a much stronger team.Binding Type: Paperback
Publisher: Thomas Nelson
Published: 05/11/2011
ISBN: 9780814417119
Pages: 264
Weight: 0.85lbs
Size: 8.90h x 5.90w x 0.70d
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4.7 ★★★★★
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Product Reviews
★★★★★ 5
Really loving this!
This gives such a pretty sun-kissed glow without looking orange or over-the-top glittery. I’ve been using it on my arms and legs and it makes my skin look healthy, hydrated, and glowy without feeling greasy. It’s lightweight, easy to apply, and lasts longer than I expected. Smells good too. Definitely feels like a great value for the money. Perfect for summer, vacations, or when you just want a little extra glow without self tanner.
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Reviewed in the United States on May 17, 2026
★★★★★ 5
Beautiful glow
The way this makes my skin looks is heavenly. I’ve been using it on vacation and it makes my skin feel so smooth. The product is lightweight and doesn’t feel sticky on skin and the shimmer lasts all day. There’s no strong smell which I’m super happy about. Would definitely recommend this.
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Reviewed in the United States on May 27, 2026
★★★★★ 4
Does not stain! Great body oil
It’s soooo light weight and easy to apply, you don’t need tons of it to get a nice result. It’s not very oily nor greasy at all. It DOES NOT STAIN!!!! I love that, it moisturized my skin so well, it looks so pretty and natural but I’m going to mention that the scent is a little weird, not bad but like I was expecting to smell like vanilla but it’s not vanilla… it’s something else but is ok because it’s not strong or unpleasant.
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Reviewed in the United States on May 27, 2026
★★★★★ 5
Smells so good and very moisturizing and not sticky
It smells so good! It’s also pretty glittery and sparkly. I’m usually not a fan of using body oil because I don’t like the stickiness of it on my body, but this body oil is very good! I’ve been mixing this body oil with my regular non-scented lotion(cerave moisturizing cream) after I shower before bed. Though by the time I wake up the next morning, the scent is gone. It’s not necessarily a bad thing since the scent can be a little bit strong when first applied, but overall it’s not too overwhelming and it’s perfect! I really enjoy using this body oil gel!
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Reviewed in the United States on May 29, 2026
★★★★★ 5
Teaaa Baby
This shimmer gel oil is teaaaa on your body. It smells good when combined with a cologne of your choice. It’s non-greasy, moisturizes the skin good and of course gives you that glow on your body needs. You must buy this.
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Reviewed in the United States on May 30, 2026
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