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Description
Black Book, Testing Contact Centers, Ed. 10, Paperback, ColorThis Contact Center IVR testing booklet provides several examples with detailed steps showing how to utilize Ixia Chariot Contact Center Lab software and applications to achieve functional and performance test objectives for VoIP functional and performance testing. The introduction describes the parameters affecting performance and the methods to measure them.
This Contact Center IVR testing booklet provides several examples with detailed steps showing how to utilize Ixia Chariot Contact Center Lab software and applications to achieve functional and performance test objectives for VoIP functional and performance testing. The introduction describes the parameters affecting performance and the methods to measure them.
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