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Description
Managing the Professional Service FirmInternational expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product based industries. Second, professional services are highly personalized, involving the skills of
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."Binding Type: Paperback
Publisher: Free Press
Published: 06/09/1997
ISBN: 9780684834313
Pages: 384
Weight: 0.98lbs
Size: 9.26h x 6.14w x 0.95d
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4.1 ★★★★★
Based on 756 reviews
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Product Reviews
★★★★★ 5
Jewelry travel case
Size: Medium (6.8"W*4.4"D*2.2"H), Color: Blue
Well made. Useful for youth girls, lots of space for earing jobs, chains, rings. It's compact travel case very cute.
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Reviewed in the United States on May 22, 2026
★★★★★ 5
Great little jewelry box!
Size: Medium (6.8"W*4.4"D*2.2"H), Color: Beige
Great little jewelry box for quick vacations! Lots of compartments so my jewelry doesn't get lost or tangled! Love the pouch for bracelets, the hooks for my necklaces, the little board with holes for my earrings and the slots for my rings. Made really well and pretty also! Would make a Nice gift!
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Reviewed in the United States on May 17, 2026
★★★★★ 5
Necessary for travel
Size: Medium (6.8"W*4.4"D*2.2"H), Color: Purple
This is really cute and looks classy. Quality is very nice. The only thing is the hooks for the necklaces didn’t keep them on, but everything else about this is a must for traveling and not losing or tangling up your jewelry.
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Reviewed in the United States on May 23, 2026
★★★★★ 5
LOVE IT!
Size: Large (8.2"W*4.2"D*2.4"H), Color: Beige
I love it. It’s very pretty and simple, in a good way. I plan to use it for all my jewelry and not just for travel. I like that it has a lot of hooks for necklaces and plenty of space for earring and rings. The fabric inside and out seem to be good quality. It’s well made and zips easily. The structure is sturdy as well. The color (white) is just as depicted. I think I got the larger size but it doesn’t feel bulky at all. I like that it comes with an extra pouch for bulkier items. It’s one of the best jewelry boxes I’ve had!
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Reviewed in the United States on May 30, 2026
★★★★★ 4
Nice little travel solution for jewelry
Size: Medium (6.8"W*4.4"D*2.2"H), Color: Pink
Cute travel box for my jewelry. The necklace hangers aren’t all that snug, causing my necklaces to fall and tangle some. But otherwise, works as expected.
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Reviewed in the United States on March 19, 2026